EXTRACT OF OUR GENERAL TERMS AND CONDITIONS 2020/2021
ARTICLE IX – SPECIAL COVID-19 INFORMATION
For all bookings that are cancelled on account of COVID-19, all sums paid shall, upon presentation of
proof (such as a medical certificate or a copy of an institutional decision):
- Be carried over, if this is possible, otherwise,
- Be refunded.
If the service is curtailed on account of COVID-19, the sums paid shall be carried over, if this is possible,
otherwise they shall be refunded on a “prorata temporis” basis.